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Tip: Acknowledge emotions first, then explain clinical rationale clearly.
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✨ Patient Information (PREVIEW) ✨ Name: Mrs Ruth Morrison Age: 81 years Location: Residential care home Current Appointment Telephone consultation with Daniel Morrison (age 45), son of Mrs Ruth Morrison. He has contacted you to discuss something urgently. Medical History Key Points: End-stage heart failure with reduced EF (EF 20%) Severe aortic stenosis – not a candidate for TAVI or surgery Chronic kidney disease stage 4 Advanced Parkinson's disease